Ans. Contact support team by raising ticket, mail or call in contact us section ,you can expect
reply within 30 minutes in working hours.

Ans. Customer support and replacements are provided to customers purchasing from Keychron
India (keychron.in) and Keychron.com (with their approval only).

Customers who have purchased items from outside do not receive support from us as we do not know where the items were purchased from, whether they were purchased refurbished, used, or new

Ans. Please visit Keychron’s nearest location and Give them your faulty keyboard and ask for
spare keyboard until you have yours fixed.

If you can’t visit then ship keyboard to our warehouse or ask keychron India to arrange pickup
from your address ,customer have to bear all the shipping charges.

Ans. You will get lifetime support if you have purchased from Keychron India (keychron.in) &
keychron.com

Ans. The keyboard goes to Auto Sleep Mode in 10 mins of sitting idle to save battery.
        Hold fn+S+O for 3 seconds to disable the Auto Sleep Mode.
        (If you want to go back to the Auto Sleep Mode, press fn+S+O (for 3 seconds) again.)