Questions & Answers

Frequently asked questions.

Have a question? You can find the answers for the most   common questions asked by our customers.

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Support FAQs

Everything you’ll need to know to begin

Ans. Contact support team by raising ticket, mail or call in contact us section ,you can expect
reply within 30 minutes in working hours.

Ans. Customer support and replacements are provided to customers purchasing from Keychron
India (keychron.in) and Keychron.com (with their approval only).

Customers who have purchased items from outside do not receive support from us as we do not know where the items were purchased from, whether they were purchased refurbished, used, or new

Ans. Please visit Keychron’s nearest location and Give them your faulty keyboard and ask for
spare keyboard until you have yours fixed.

If you can’t visit then ship keyboard to our warehouse or ask keychron India to arrange pickup
from your address ,customer have to bear all the shipping charges.

Ans. You will get lifetime support if you have purchased from Keychron India (keychron.in) &
keychron.com

Ans. The keyboard goes to Auto Sleep Mode in 10 mins of sitting idle to save battery.
        Hold fn+S+O for 3 seconds to disable the Auto Sleep Mode.
        (If you want to go back to the Auto Sleep Mode, press fn+S+O (for 3 seconds) again.)

General FAQs

Committed to respecting your privacy.

Ans. Fill in the Company name and GSTIN column when placing the order, and you will
automatically be billed B2B GST as soon as the order has been placed.

Ans. Your pdf invoice will be sent to your registered mail, if you have not received it yet, you can
access it from your MY ACCOUNT account at any time, or contact us, and we will mail it to you.

Ans. To get delivery within 24 hours in tier 1 cities please place your order before 11:59 am, and it
will ship the same day with our courier partner BLUE DART.

Ans. The cancellation request can be made directly from MY ACCOUNT, or you can contact the
support team by calling 0120-3624611 or drop a mail support@keychron.in

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