Keychron products are covered by a warranty.
Note: The warranty is provided in addition to the rights and remedies granted to you by seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claim for damages, right to terminate the contract) granted by Keychron or by the law applicable remain unaffected e.g., the right to claim lack of conformity within 12 months from the date of purchase.
The warranty covers all defects compared to the specification of the product in question that may arise in the product within the below-mentioned warranty period, however, with the exceptions set out below.
Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twelve (12) months and for all Pre-Orders, the warranty period is twelve (12) months but warranty will start after the product received by the customer.
The warranty period starts when the product(s) is delivered to the first end-user. This warranty does not extend to any product whose serial number has been defaced or altered, just as the warranty will cease if you make modifications in the software not authorized by Keychron.
Note: If it appears as “Delivered” on courier’s website (ie: Delivery) for more than 3 months, the delivery details on courier’s website will be deleted. The courier will not provide any compensation to us for these order, that’s why we can’t provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been “Delivered” on courier’s website.
The following are NOT covered by the warranty:
– Accessories and spare parts (including but not limited to cables, carrying case etc.) sold separately i.e. not bundled with a Keychron product.
– Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, or maladjustment of the product, or neglect, including but not limited to “burn in”.
– If the product wasn’t purchased from the official website (Keychron.in).
– Defects that have been caused by lightning, fire, water, or other events of force majeure.
– Batteries will be covered by three (3) months warranty.
With the herein stated exceptions to claim under the warranty, you may contact email@example.com if a defect covered by the warranty arises in your product within the warranty period. Keychron will rectify the defect by, at our choice, either repairing the defective product or replacing it with a product of same or similar type and condition.
Keychron products marked as being a special or a limited edition cannot be guaranteed in case of replacement to be replaced with an identical product.
The warranty does not cover the costs of consequential damage or indirect loss or any related expense of claiming under the warranty, such as loss from inability to operate the product. Products which are developed especially for use in the country in which they are sold, e.g. due to varying transmission systems and approval demands, are not covered by this warranty if defects or malfunctions are caused by the usage of the product in another country.
In order for the warranty to apply, and to claim under the warranty, you MUST include the original invoice(or any proof of purchase) of Keychron where you wish to make your warranty claim, image or video shows the product problem comply with our warranty policy.
If client found that product or color is not what you ordered, please help to provide a photo to include the product and tracking number written/print on paper, then, shoot an email at firstname.lastname@example.org to reach our customer service department within 7 days after order delivered.
Note: If it appears as “Delivered” on courier’s website (i.e.: Delivery) for more than 3 months, the delivery details on courier’s website will be deleted. The courier will not provide any compensation to us for these order, that’s why we can’t provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been “Delivered” on courier’s website.
To claim warranty, you can write us an email at email@example.com or raise a ticket from the help & support section and we will suggest you solutions. If we feel that the issue needs to be checked by the tech team, we will inform you to return and we will pick your keyboard From your address.
If the tech team confirms the product is not able to fix or can’t be repaired. Then the customer will receive the replacement for the same product. And both sides (Forward + Backward) courier charges are applied which need to pay by the customer.